Leaving your home can be a big decision, but it is something that we can support you with, should you reach the point where you need to escape an abusive situation.
Phone 01206 500585 or 01206 761276
Office hours are 8am-5pm. We have an on call service outside of these hours where help is available.
Contact us at any time of the day or night on our 24/7 helpline01206 500 585
If you want help leaving home
Our helpline is always open to provide support and information if you are thinking of leaving your home. You can speak to one of our trained support staff at any time of day or night using 01206 500585 or 01206 761276.
The Refuge can help you find somewhere to go whether or not you have children.
At the Refuge itself we provide:
- Mostly self-contained flatlets in good decorative order with bed/living room, kitchenette & WC
- Laundry facilities
- Communal lounges and meeting rooms with TV and video
- Ofsted Registered Children’s Room and an outside play area
- Security-based entry systems with sensor lighting
- On-call support worker available from 5pm-8am by phone
Can you help women with disabilities?
We have a specially equipped flatlet for women with additional needs.
What happens when I arrive at the Refuge?
If you move into the Refuge, the Welfare worker will show you your accommodation and subsequently will a support package will be arranged for you. This will include advice on welfare benefits, housing related issues, legal rights and advice on budgeting and money.
This help can continue once you have moved out of the Refuge.
What facilities are available for children?
Your children’s needs concern the Refuge staff as much as your own and they will also have access to their own support worker. The Children’s Department offers varying levels of support for all children up to school leaving age, however the refuge can only accommodate boys up to age 16.
Children often need help because they have witnessed abuse and violence. Coping with your family can be exhausting. Our qualified childworkers can help you with this.
Find our more about the Refuge facilties
If you would like to see some pictures of our accommodation, you can view photos of the Refuge.